We have problems of using Video type to upload .MP4 file into Xerte. I wonder if someone would help to identify the problem?
We installed xertetoolkits_2.0 + xertetoolkits_update_2.0
Our testing client environment: FF 28 and Chrome 33, Windows 7
Used the .MP4 file downloaded from
www.808.dk/?code-html-5-video
Test 1 - FF/Chrome:
1. Choose one of your LO.
2. Go to Properties > Media and quota > Click Browse… and select the .mp4 file on your device > Click Import > you will see the file is uploaded > click on the file title, it will show the file path to you. Copy this Path. For example, it will be something like
xertepre.cf.ac.uk/USER-FILES/297-sisjt1-...gham/media/gizmo.mp4
3. Go to Edit > Click Insert > Navigators > Embed Content > In the Embed Code or URL box:
(1) Key in URL directly (this will show the video full screen):
For example,
xertepre.cf.ac.uk/USER-FILES/297-sisjt1-...gham/media/gizmo.mp4
(2) Paste the Embed code below:
<video controls="controls" autoplay="autoplay">
<source src="
xertepre.cf.ac.uk/USER-FILES/297-sisjt1-...gham/media/gizmo.mp4" type="video/mp4" />
</video>
(3) Click Play, through both ways above, users are able to to see the video.
(4) Go to check the server …/USER-FILES/my object folder/media/. The MP4 file is there.
Test 2 - FF:
1. Choose one of your LO.
2. Go to Edit > Click Insert > Media > Video > Key in the Page Title, Page Text, and Upload the .mp4 file by clicking the button next to the Video File. It shows “Upload Successful”. You can also see the file path, something like “FileLocation + 'media/gizmo.mp4'” is generated.
3. Click Play, it shows the video box. Click play, it is loading, but never actually play anything.
4. Go to Properties > Media and quota > The .mp4 file is NOT there.
5. Go to check the server …/USER-FILES/my object folder/media/. The MP4 file is not there.
Test 3 - Chrome:
1. Choose one of your LO.
2. Go to Edit > Click Insert > Media > Video > Key in the Page Title, Page Text, and Upload the .mp4 file next to the Video File. It shows “Upload failed: HTTPerror”. The file path is not generated. You only can click “Cancel”. The Video page is created. It’s blank. No video file could be play because it failed.
3. Go to Properties > Media and quota > A file called “process_moov.temp” is there (shows ‘not in use’).
4. Go to check the server …/USER-FILES/my object folder/media/. A file called “process_moov.temp” is there.
