Report any technical problems you discover and discuss solutions.

Lost root branch of project

Plus d'informations
il y a 10 ans 2 mois #3710 par Isaac
Lost root branch of project a été créé par Isaac
Hello,

We are working with Xerte 3.1 over a Apache in a Debian jessie on a proxmox VE.

We are working normally, but we have found a couple of times with a user losing her work, as she loses access to the root branch of the project.
The other users are working normally and doesn't have any issue related with this one.

I can't find any error log into php error, neither apache problems.

I'm totally lost as I don't knwo where to gather some more info in order to resolve this issue.

Thanks in advance,

Isaac

Connexion ou Créer un compte pour participer à la conversation.

Plus d'informations
il y a 10 ans 2 mois #3719 par ronm
Réponse de ronm sur le sujet Lost root branch of project
Hi
firstly there are a few different but rare causes of lost work and I'm just working on a guide to all of that covering each scenario in detail. Hopefully available by the end of this week or early next. Before that's available I can guess at the cause in your case and suspect it's that more than one editor window to the same project was opened by the user. The chances of this happening has been minimised as far as we can in recent revisions of the code so I suggest your first step is to upgrade your installation to the latest version.
HTH
Ron

Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Note: Support here is voluntary and meant for users to support each other.
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/
Les utilisateur(s) suivant ont remercié: Isaac

Connexion ou Créer un compte pour participer à la conversation.

Plus d'informations
il y a 10 ans 2 mois #3721 par Isaac
Réponse de Isaac sur le sujet Lost root branch of project
Thank you, Ron, I'll advise the user.

Connexion ou Créer un compte pour participer à la conversation.

Modérateurs: ronmjultenJohnSmith
Temps de génération de la page : 0.278 secondes
Copyright © 2026 The Xerte Project.
Xerte logo Apereo logo OSI Logo