TOPIC:

I have several students who have created Xerte Online Toolkit projects in the past 2wks and now when they try to access the Xerte editor, the screen is blank. When I check on the Xerte System Admin tabs for their projects I get the same as them, a blank editor. When I check Project Properties (via System Admin) and look at the files they have uploaded into their Xerte projects, they are non-English filenames. Would that cause this issue of a blank editor screen? It's possible they may be creating content in other languages, would that be an issue? Is this a special character issue?

Would exporting the projects as a zip file and re-importing them into Xerte resolve this issue?

Any insight much appreciated. These students have a deadline of Friday 5th April.

( see Xertefilenames.jpg)

Many thanks,
Alison

Xerte v.3.10.5 (yes, I know we should be upgrading)

Would you mind sending me an export file? Than I can have a look.

I saw that you also reacted to the issue that MennoVK mentioned about corruprion, but that is a different issue (illegal characters in the actual texts). I suspect that is the case here as well. But if you are able to send me an object, I will have a look and let you know (and also let you know how you can fix it).

Tom

Many thanks Tom. Will get that to you asap.

Tom, you should have two emails from me (sent via Xerte forum) with links to two zip files.
many thanks,
Alison

Hi Tom/Alison
did you get any further with this?
TBH I wasn't sure how I could create a file with similar characters but at the end of an FT meeting we just had Lilian was able to paste similar characters in the zoom chat and I was able to use that to rename a test jpg file and then add that to a test xerte project.
I didn't get a corrupted project but what I did notice is that the file was accepted by something like a graphic and sound page e.g. uploaded but didn't display and also in the wysiwyg editor if selected as an image in that the file name/url got transcoded and thefore didn't display either. see screenshots.
So I didn't get corruption but the images certainly didn't show.
HTH
Ron

We're still working on this. Problem 1 was that the disk storage was full, and I noticed that as well in the exported zip files that I received. These were incomplete. I'll let you know if I where the corruption comes from if I get one of the complete exports.