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Possible Special Character issue corrupting projects 2 weeks 1 day ago #8970

  • A511197
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I have several students who have created Xerte Online Toolkit projects in the past 2wks and now when they try to access the Xerte editor, the screen is blank. When I check on the Xerte System Admin tabs for their projects I get the same as them, a blank editor. When I check Project Properties (via System Admin) and look at the files they have uploaded into their Xerte projects, they are non-English filenames. Would that cause this issue of a blank editor screen? It's possible they may be creating content in other languages, would that be an issue? Is this a special character issue?

Would exporting the projects as a zip file and re-importing them into Xerte resolve this issue?

Any insight much appreciated. These students have a deadline of Friday 5th April.

( see Xertefilenames.jpg)

Many thanks,
Alison

Xerte v.3.10.5 (yes, I know we should be upgrading)
If you can use Lego, you can use Xerte
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Possible Special Character issue corrupting projects 2 weeks 1 day ago #8971

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Would you mind sending me an export file? Than I can have a look.

I saw that you also reacted to the issue that MennoVK mentioned about corruprion, but that is a different issue (illegal characters in the actual texts). I suspect that is the case here as well. But if you are able to send me an object, I will have a look and let you know (and also let you know how you can fix it).

Tom

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Possible Special Character issue corrupting projects 2 weeks 1 day ago #8972

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Many thanks Tom. Will get that to you asap.
If you can use Lego, you can use Xerte

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Possible Special Character issue corrupting projects 2 weeks 1 day ago #8973

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Tom, you should have two emails from me (sent via Xerte forum) with links to two zip files.
many thanks,
Alison
If you can use Lego, you can use Xerte

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Possible Special Character issue corrupting projects 1 week 6 days ago #8974

  • ronm
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Hi Tom/Alison
did you get any further with this?
TBH I wasn't sure how I could create a file with similar characters but at the end of an FT meeting we just had Lilian was able to paste similar characters in the zoom chat and I was able to use that to rename a test jpg file and then add that to a test xerte project.
I didn't get a corrupted project but what I did notice is that the file was accepted by something like a graphic and sound page e.g. uploaded but didn't display and also in the wysiwyg editor if selected as an image in that the file name/url got transcoded and thefore didn't display either. see screenshots.
So I didn't get corruption but the images certainly didn't show.
HTH
Ron
Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
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Possible Special Character issue corrupting projects 1 week 6 days ago #8975

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We're still working on this. Problem 1 was that the disk storage was full, and I noticed that as well in the exported zip files that I received. These were incomplete. I'll let you know if I where the corruption comes from if I get one of the complete exports.

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