Supporting each other

Community forums

Welcome, Guest
Username: Password: Remember me
Report any technical problems you discover and discuss solutions.
  • Page:
  • 1

TOPIC: Uploading Video Error message

Uploading Video Error message 4 days 9 hours ago #7424

  • SpottyPoppy
  • SpottyPoppy's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Trying to upload an MP4 video file to Xerte using the media adding video page and get the following error message...

Invalid backend response
Data is not JSON

Absolutely clueless here - don't want to upload to youtube and embed that way as it needs to be seen in China and I think any youtube video content will be blocked.
Any ideas?

Please Log in or Create an account to join the conversation.

Uploading Video Error message 4 days 9 hours ago #7425

  • ronm
  • ronm's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 674
  • Thank you received: 186
Hi
a few questions...
Who looks after your installation you may need to refer this to them?
How big in terms of files size is the mp4 you were trying to upload?
If large does it work with a smaller file?
Do other media like images upload ok?
If yes and the video isn't too large for whatever the server limit is then it may be that whoever looks after your installation has changed the configuration to prevent uploading of certain file types.
HTH
Ron
Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/

Please Log in or Create an account to join the conversation.

Uploading Video Error message 4 days 5 hours ago #7426

  • SpottyPoppy
  • SpottyPoppy's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Hi
Thanks for that - managed to find an earlier post about converting video to h264?? and managed to convert it and then upload and now plays instead of option to download.
Regards
SpottyPoppy

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: ronmjultenjjs
Time to create page: 0.061 seconds
Copyright © 2021 The Xerte Project.
Xerte logo Apereo logo OSI Logo

Search