Supporting each other

Community forums

Welcome, Guest

Forum

Main Forum

Bugs and Issues

Uploading Video Error message

Report any technical problems you discover and discuss solutions.

Page:
1

TOPIC:

Uploading Video Error message 3 years 5 months ago #7424

SpottyPoppy Topic Author Offline New Member Posts: 4 Thank you received: 0	Trying to upload an MP4 video file to Xerte using the media adding video page and get the following error message... Invalid backend response Data is not JSON Absolutely clueless here - don't want to upload to youtube and embed that way as it needs to be seen in China and I think any youtube video content will be blocked. Any ideas?
	Please Log in or Create an account to join the conversation.

Uploading Video Error message 3 years 5 months ago #7425

ronm
Offline
Administrator
Posts: 850
Thank you received: 261

Hi
a few questions...
Who looks after your installation you may need to refer this to them?
How big in terms of files size is the mp4 you were trying to upload?
If large does it work with a smaller file?
Do other media like images upload ok?
If yes and the video isn't too large for whatever the server limit is then it may be that whoever looks after your installation has changed the configuration to prevent uploading of certain file types.
HTH
Ron

Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Note: Support here is voluntary and meant for users to support each other.
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/

Please Log in or Create an account to join the conversation.

Uploading Video Error message 3 years 5 months ago #7426

SpottyPoppy Topic Author Offline New Member Posts: 4 Thank you received: 0	Hi Thanks for that - managed to find an earlier post about converting video to h264?? and managed to convert it and then upload and now plays instead of option to download. Regards SpottyPoppy
	Please Log in or Create an account to join the conversation.