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TOPIC: Error message: Unable to connect to backend.

Error message: Unable to connect to backend. 1 month 1 week ago #7240

  • DCW
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Xerte will upload a 1 minute 2.06mb mp4 video. But when I try to upload a 5 minute 30.06mb mp4 video I get the above error message. Please could you advise me how to resolve this?

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Error message: Unable to connect to backend. 1 month 1 week ago #7241

  • ronm
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Hi
This is not really a Xerte specific issue it sounds like the php limits on your server are too low to upload 30mb files. Strictly speaking you should be embedding video from a streaming server anyway but you need to get whoever looks after your server to check/change the php limits to allow for larger files to be uploaded, especially as the current low limit (probably left at the php default) will prevent importing projects too.
HTH
Ron
Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/
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