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TOPIC: All Xerte Projects Missing

All Xerte Projects Missing 1 month 6 days ago #7168

  • Rebeccajsw
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Hello,

I have about 20 Xerte projects created and now when I log in, they are not appearing - it's a bit of a disaster - does anyone know how to fix this issue? Screenshot attached.

TIA
Rebecca
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All Xerte Projects Missing 1 month 6 days ago #7169

  • ronm
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Hi
this is really something you need to check with whoever looks after your Xerte installation. But a few comments and questions that might help...
Were these projects you created recently or a while ago?
Are you able to create new projects?
Has anything changed with how you login e.g. are you using a different browser or entering your username in a different way?
Have you tried clearing offline files or using a different browser? See xerteacademy.com/xt/play_68#page1 for guidance on clearing offline files.
Has anyone made changes to your installation e.g. change of server, change from http to https, change of authentication method etc?
Are others users having the same problem?
I can see that your installation is version 3.2 which is very old and should definitely be upgraded due to security fixes in 3.8.5 which we announced in March last year xerte.org.uk/index.php/en/news/blog/80-n...update-now-available and 3.2 is obviously much older than that.

Sorry, unless clearing offline files works it's really something you need to refer to whoever looks after your installation.
HTH
Ron
Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/

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